1. Which payment methods do you accept? We offer a variety of standard payment options to ensure a convenient checkout experience. We accept major credit and debit cards including Visa, Mastercard, and American Express. Furthermore, we support digital payment solutions such as Apple Pay, Google Pay, and recognised electronic wallets. All transactions are processed through industry-standard protocols to maintain the integrity of your information.

2. Where do you ship to and what are the delivery times? Our services are currently dedicated to clients located within the European region. We collaborate with premier priority carriers including DHL, FedEx, and UPS to facilitate reliable transit.

  • Estimated Delivery: Orders typically arrive within 5 to 12 calendar days.
  • Tracking: To keep you informed, automated tracking notifications will be sent to your registered email address at key milestones, including dispatch, arrival at transit hubs, and local delivery stages.

3. What happens if my order is delayed? Should your parcel exceed the standard estimated transit timeframe, please contact our support team. We will immediately initiate a formal investigation with the respective carrier to locate your items. Depending on the findings of the inquiry, we will provide a suitable resolution, such as a full reimbursement or a replacement of the goods.

4. What is your return policy for European customers? In accordance with European consumer protection mandates, we provide a transparent return and withdrawal framework:

  • Right of Withdrawal: Clients in the European Union have the right to withdraw from their purchase within 14 days of receiving the goods without the need for justification.
  • Damaged or Incorrect Items: If an item arrives with defects or has been damaged during transit, please notify us via email with supporting photographic evidence. Upon verification, we will arrange for a refund or a replacement. In such cases, there is no requirement to return the damaged physical items.

5. How can I contact customer support? For any enquiries regarding your order or our visual configuration products, please reach out to our dedicated team at typography@clarifygrid.com. We endeavour to respond to all written communications within 24 business hours.

Corporate Information:

  • Company: ASH TRADE LIMITED (Registration No: 8516826)
  • Address: 13 Kings Road, Panmure, Auckland 1072, New Zealand
  • Phone: 64 277327167